Customer Support Executive - GFI Group, New York, NY

Website: www.fenics.com

COMPANY DESCRIPTION:
Derivatives Interdealer Broker, Data and Software System provider. GFI
owns the FENICS system and provides that both buy- and sell
side-clients. The position is with the FENICS division within GFI.

POSITION DESCRIPTION:
The Customer Support team is responsible for the provision of a pre
and post sales support service to North American customers. The
purpose of this role is to provide a link between the clients and GFI
after the sale of our products. This is an important post sales
service with clients either having paid via a support fee or through a
subscription service. Additionally the role will provide support to
the sales organization for the provision of free trials and training
assistance where needed. Our goal is customer (external or internal)
satisfaction.

Products Supported: FENICS FX, Energy Portal, Credit Portal,
Historical and Real Time Data.

Key tasks, duties and quality standards in meeting department
purpose/objectives:
1. To provide a dedicated technical and user support service via
telephone and e-mail to North American Customers, ensuring that
customer issues and enquiries are managed and resolved satisfactorily.
2. To assist customers with implementation, set up and
customisation of FENICS FX (except development API tools) to meet
their business requirements.
3. To assist customers with the set up of Portal and Data Products.
4. To provide administration assistance to the Sales team with
regard to portal set up, user set up and management of free trial
lists and timescales.
5. To provide training on the functionality of all GFI products
to customers.
6. Pro actively support customers during annual releases and
upgrades to GFI products
7. To establish and build relationships with GFI customers and
ensure they are contacted/visited on a regular basis.
8. Create a greater awareness of GFI products and services and
highlight the practical benefits of these to customers resulting in
leads for the sales force. .
9. Update client information in Salesforce.com and record all
contact with customers e.g. Support Cases, Calls, Meetings and Visits.
10. To provide technical and user feedback to product management
through the testing of products and customer feedback.
11. To ensure that all clients are up to date in payments and if
not advise sales accordingly

REQUIREMENTS:
Educated to Degree Standard or minimum two years work experience in
either a technical or financial markets environment required.
Experience in dealing with customers and understanding their business
needs a requirement unless position is junior. Knowledge of Financial
Derivative Markets, plus an understanding of trading practices is
desirable. Willingness to travel is essential.
Skills, e.g.PC packages
Proficient in Microsoft applications, Outlook, Word, Excel
Technical as required by position

GFI Competencies relevant to the job –
Communication and Impact
Teamwork
Customer Focus
Achievement and Drive
Understanding Issues
Influencing and Assertiveness
Self Management
Creativity and Initiative
Managing Work
Knowledge Application

APPLY TO:
Email Address: evgeni.mitkov@gfigroup.com

Business/Financial Analyst - Timberland

Website: http://www.timberland.com/careerOpps/index.jsp

COMPANY DESCRIPTION:
The Timberland Company is a $1.6 billion global company which designs,
engineers and markets premiums quality footwear, apparel and
accessories. Timberland-branded products for men, women and children
include premium boots, casual shoes, hiking boots and boat shoes, as
well as inspired apparel and accessories built to withstand the
elements of nature. The Timberland PRO series provides work boots
engineered to meet the demands of the professional tradesperson. Our
Outdoor Performance offerings include footwear and gear for the
outdoor athlete. We deliver our products primarily through Timberland
stores, other specialty stores, better-grade department stores,
concept shops and independent shoe stores across the globe

POSITION DESCRIPTION:
We currently have an opportunity for a BUSINESS/FINANCIAL ANALYST for
ourWorldwide Sales and Marketing organization. In this role, you will
be responsible for establishing and maintaining a business
intelligence process that will analyze and communicate operating
performance against internal targets and industry/competitor trends.
Other responsibilities include strategic planning, profitability and
investment analysis, process control and management reporting.
Specific responsibilities include:
· Providing strategic financial support through profitability
and investment analysis, trend analysis.
· Assisting in developing annual budgets and long range plans.
Monitor performance against internal targets and industry/competitor
trends. Analyze and report profitability and cash flow by business
unit. Track product line margins by consumer segment.
· Scrutinizing and challenge operating performance and
forecasts through modeling and trend analysis.
· Participating in ad hoc analysis including feasibility of
pricing programs and customer profitability.
· Preparing monthly operating performance package and senior
management presentations. Provide financial and project team support.

Qualifications include:
· Bachelors Degree in Accounting or Finance; MBA, CPA or
equivalent experience preferred
· 5+ years experience with financial analysis, modeling and
trend analysis. Footwear and/or apparel industry experience a plus.
· Exceptional analytical and problem solving skills
· Excel literacy
· Organizational skills; strong communication skills; ability
to multi-task and work independently

Visit the Timberland Career Opportunities website at:
http://www.timberland.com/careerOpps/index.jsp and search on
"BUSINESS/FINANCIAL ANALYST". Applicants must submit their resumes
and salary expectations online for consideration through this site.

Compensation is competitive with annual bonus incentive, comprehensive
benefits, 401k, employee stock purchase program, employee discount,
etc.