Market Research Consultant - Fidelity Investments, Wellesley, MA

POSITION DESCRIPTION:

• This position will be responsible for designing, executing and analyzing primary and secondary research results to enable effective decision making. Candidate will be expected to build a deep knowledge of the key areas within HR; Compensation, Benefits, Management Effectiveness, Staffing, HR Solutions, and its outsourcing partners.

Major Responsibilities

• Work with business partners to diagnose research needs and clarify research objectives to understand impact of HR processes on quality of service delivery.

• Design and execute quantitative and qualitative studies as needed, including preparing detailed project proposals, defining scope, objectives and business deliverables, designing the survey, analyzing and interpreting findings.

• Interpret findings through building covariate statistical models to understand which survey answers most influence satisfaction and translating those factors into recommendations for process change.

• Build a conceptual framework that uses the findings to make specific process recommendations for changes across HR.

• Coordinate dialogue / manage relationships with HR service providers to both interpret results and gain their support and input for recommendations.

• Manage vendor relations to ensure the projects are delivered with the highest quality, on-time and on-budget.

• Assess market trends through secondary research, external consultants and trade associations and communicate through reports or presentations to management.

• Communicate concepts, ideas, information and analysis in clear, thoughtful, and creative oral presentations and written materials.

• Responsible for identifying emerging industry trends and analyzing competitors' strategies to assist HR with business planning.

• Act as coordinator and consultant to all HR groups for survey design / construction and analysis of results.

REQUIREMENTS:
• Degree in business, marketing, economics, social sciences or the equivalent experience

• An MBA in Operations Management or MS/MPS in Statistics a plus

• Experience or education to design and quantitative surveys

• Background in social science and interest in Human Resources

• Solid knowledge of statistics, including covariate model building and use of logistical regression and correlation analysis.

Special Skills

• Experience with customer satisfaction research as well as research designed to identify and measure the key customer leverage points

• Experience with service development research, web site usability and effectiveness research, customer segmentation research.

• In-depth interviewing skills

• Excellent analytical, oral and written communication skills

• Excellent interpersonal skills, including the ability to work across the organization

• Proficient with Excel and PowerPoint

• Comfortable working in an undefined process or action

• Strong customer service approach
APPLY TO: Visit www.fidelity.com/jobs and apply on-line. The requisition # is # 0506279